Effective October 3, 2026
Information we collect
When you submit a service request, we may collect your name, phone number, email address, service address, city, county, preferred appointment information, selected service, issue details, notes, and any photos you choose to upload. The website may also receive basic technical information needed to operate and protect the service.
How we use information
We use submitted information to review your request, prepare for the work, contact you, confirm scheduling, maintain service records, improve the customer experience, and protect the website from misuse. We do not sell personal information.
Photos and service locations
Uploaded photos and property details are used to understand the requested work and prepare for service. Do not upload sensitive documents, payment information, identification numbers, or images unrelated to the service request.
Storage and service providers
Service-request details are stored in the website’s private database. Uploaded photos are stored separately and linked to the request. Hosting, storage, communications, and other providers may process information only as needed to support the website and requested service.
Retention and security
Information is retained for as long as reasonably needed for service, recordkeeping, operational, and legal purposes. Reasonable safeguards are used, but no online system can guarantee absolute security.
Your choices
Email is optional on the current request form. Photos are optional. You may call instead of using the online form. To ask about information you submitted, call 804-815-0193.
Policy updates
This policy may be updated as the website, notification process, or business systems change. The effective date above will be revised when material changes are made.